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Monday, 19 January 2009 |
By maureen collins
 The culture of an organisation is reflected in the relationships between the people in that organisation: between managers and their employees, across functions, within teams and between colleagues. Every conversation that takes place within these relationships is a microcosm of the relationship and the overall culture to which it contributes.
Too often however, we hold conversations that do not help to build the kind of cultures we talk about and really want to work in.
Just do it the way I tell you!
If you listen to the manager who has been around for a while, knows his job and can see a mistake at ten paces, you will find that he does not waste time on soft words of encouragement or positive feedback to his people. He works hard and prides himself on his action orientation.
His conversations are short, sharp and one way. He tells people what has gone wrong, and exactly what he wants them to do to fix it. All he requires in return is a nod of understanding and willingness to comply.
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Last Updated ( Monday, 19 January 2009 )
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